2/10 Poor
Dec 19, 2024
Worst ever...
Well we had booked in for ⁵ nights, and left after 3. So disappointed..we wanted a relaxing break before the Xmas rush, and we were so stressed. Room was freezing and filthy. Bathroom was good but dirty. Breakfast was good then first day, and by the 2nd, it was terrible...I mean burnt beans! The food at dinner was good, but very pricey for ³ stars. While your eating all you can see is dirty and cobwebs everywhere and ripped seats. The music had us crying in our soup....come on how depressing is Julio at dinner. Staff were great and friendly. Outside was pitch black at night out the front. It's described as disabled friendly, but I use a stick and had to go down stairs to get to gym and restaurant. And some effort on the Xmas decks would have been nice.....what a waste. Have never left a hotel early. Spa staff had no interest....steam room was great. Pool was below freezing, and changing rooms were filthy.
William
William, 5-night trip
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