Best hotel of our trip (there were five of them.) We loved the look, the quiet street, the design, the lighting, the lobby, the pillows (finally big after three hotels in Italy with paper thin ones), the details, the tea, the bathroom, pretty good place. We loved staying here, to the point that when we had to leave (cause I booked one more hotel for our last night in Prague) we felt we wanted to stay (and probably would have, if we had had the option to cancel the other one). Trying to be fair and mention absolutely every aspect of it, I would say location was nice and walkable to many places... some folks may want to be even closer to old town, maybe. And customer service was always there and great, not always providing the info we were looking for, but maybe part misunderstanding so I will own half of that. But helpful system, had all the check in info in advance and clear, and most of the interaction were quick, simple and on time. I doubt we will be back in Prague soon, but we would choose the same place... and we may seriously consider Numa for stays in other places in Europe, cause we loved this one.