The only thing actually working in this hotel is the elevator!!!
1. The hotel doesn’t have AC, for a hot summer it’s terrible to survive with a fan that they provide.
Totally not recommend it. We thought AC is by default in 4 stars hotels, but not in Baltics.
2. They need to hire more people. You can’t have same person running the reception and the bar! Each time when we tried to enjoy our 2 complimentary drinks as part of VIP access, they were not there or not available.
3. The room was ok, bed comfortable. TV old and not smart and in our case, cable didn’t work for 2 days. Of course we reported, but reception people said “they tried it themselves to repair and they couldn’t”. So again, 1 man show.
4. Cleaning was super delayed every day, we had to personally ask them to clean our room by 5 pm when we were returning from the city and room was in same state. Bed sheets were not changed not even once during 3 nights stay. Understaffed here too, as cleaning lady said “her colleague is not here and she cannot do alone”
5. Hotel Opera & Spa, but no spa? Very confusion, guys. There is nothing spa related, don’t get fooled. Maybe spaM.
6. Good position and walking distance from old town.