SmartRental Collection Gran Via Capital was a BIG disappointment! With its prime location on the Gran Via, its fabulous appearance and its rooftop pool/bar, you might be fooled into believing that you've arrived somewhere enjoyable... After traveling around Spain for a couple of weeks staying in marvelous places with excellent service, this was by far the worst experience we had... The reception's greeting was cold and distant... The rooftop pool's bar is closed on Sundays and Mondays... Getting room service or the restaurant downstairs to send some food and drink to the rooftop proved impossible... After repeated attempts, we couldn't get a straight answer... Eventually, we gave up and left the property to spend our money and time elsewhere... It was clear to us that this is the type of place that rests on its prime location and good looks, never needing to provide the quality of service you might expect... In a beautiful country with people as warm and friendly as Spain, in a city as sophisticated as Madrid, it would be in your best interest to stay somewhere else.