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The Ritz-Carlton, Boston

5.0 star property
Luxury hotel with restaurant, near Boston Public Garden

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Boston

City view
Lounge
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Non-smoking
  • Bar
  • Connecting rooms available
  • Gym
  • Pet friendly
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Valet parking
  • 24-hour room service
  • Spa services
  • Business center
  • 9 meeting rooms
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
The price is NT$18,686
NT$21,760 total
includes taxes & fees
Jan 10 - Jan 11, 2025

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Club Room, 1 King Bed

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Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Park view

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 71 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Park View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Park View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Terrace, View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace, View

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Park View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Park View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Park View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Park View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace, View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace, View

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Park View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Park View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Park view

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Park View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Park View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 39 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom (Scenic Park & Boston Common View)

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Presidential Suite, 1 Bedroom (Scenic Park & Boston Common View)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
  • 39 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom, Park View

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 102 sq m
  • Park view
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite, 1 Double Bed, Non Smoking

Park view

Luxury Suite, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 82 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Park view

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 71 sq m
  • Sleeps 4
  • 1 Double Bed

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Exterior

The Langham, Boston

Pool
Pet friendly
Parking available
Free WiFi
9.6 out of 10, Exceptional, (1002)
The price is NT$10,362
NT$12,066 total
includes taxes & fees
Dec 25 - Dec 26
The Langham, Boston
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About the neighborhood

Map
10 Avery St, Boston, MA, 02111

What's nearby

  • Boston Common - 6 min walk - 0.6 km
  • Faneuil Hall Marketplace - 15 min walk - 1.3 km
  • New England Aquarium - 17 min walk - 1.5 km
  • TD Garden - 4 min drive - 2.5 km
  • Fenway Park - 6 min drive - 4.2 km

Getting around

  • Logan International Airport (BOS) - 18 min drive
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 20 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 33 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 36 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 41 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 42 min drive
  • South Station - 9 min walk
  • Back Bay Station - 17 min walk
  • North Station - 21 min walk
  • Chinatown Station - 2 min walk
  • Boylston Station - 3 min walk
  • Downtown Crossing Station - 5 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪George Howell Coffee - ‬3 min walk
  • ‪El Jefe's Taqueria - ‬3 min walk
  • ‪Teazzi - ‬4 min walk
  • ‪Bakey - ‬3 min walk

About this property

The Ritz-Carlton, Boston

The Ritz-Carlton, Boston puts you in a great location, within just a 10-minute walk of Boston Common and Newbury Street. Guests indulge in spa services, then grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers say great things about the room service and helpful staff. The property is just a short walk to public transportation: Chinatown Station is steps away and Boylston Station is 3 minutes.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Spanish

At a glance

DONE

Hotel size

    • 193 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 60 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • Covered onsite valet parking (USD 65 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7 AM–11:30 AM on weekdays and 7 AM–1 PM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Baby bath
  • Bed rails
  • Outlet covers

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping

Working away

  • Business center
  • 9 meeting rooms
  • Computer station
  • Conference space (12296 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Fireplace in lobby
  • Health club
  • Spa services
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Magnifying mirror
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium satellite channels
  • Netflix

Home comfort

  • Climate-controlled air conditioning and heating
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per day (rates may vary)
  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 24.00 to 28.00 per person

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125.00 per accommodation, per stay

Parking

  • Covered valet parking costs USD 65 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool or health club

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
State tax ID - C0015380351
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Boston Common Ritz-Carlton
Boston Ritz-Carlton
Ritz-Carlton Boston
Ritz-Carlton Boston Common
Ritz-Carlton Common
Ritz-Carlton Common Boston
Ritz-Carlton Common Hotel
Ritz-Carlton Common Hotel Boston
Ritz-Carlton Boston Common Hotel
Ritz-Carlton Boston Common Hotel Boston
Ritz Boston
Ritz-Carlton Boston Hotel
The Ritz Carlton Boston Common
The Ritz-Carlton, Boston Hotel
The Ritz-Carlton, Boston Boston
The Ritz-Carlton, Boston Hotel Boston

Frequently asked questions

Does The Ritz-Carlton, Boston offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Boston does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 60 lbs per pet. There's a charge of USD 125.00 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Ritz-Carlton, Boston?
Yes. Valet parking costs USD 65 per day.
What are the check-in and check-out times at The Ritz-Carlton, Boston?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at The Ritz-Carlton, Boston?
No, this hotel doesn't have a casino, but Encore Boston Harbor (8-min drive) is nearby.
What is there to do at The Ritz-Carlton, Boston and nearby?
Onsite recreation at The Ritz-Carlton, Boston includes fitness classes, Pilates, and yoga. Enjoy amenities like a health club, spa services, and a garden.
Are there restaurants at or near The Ritz-Carlton, Boston?
Yes, there's an onsite restaurant.
Does The Ritz-Carlton, Boston have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Ritz-Carlton, Boston like?
The Ritz-Carlton, Boston is in Downtown Boston, a short 2-minute walk from Chinatown Station and 6 minutes' walk from Boston Common.

The Ritz-Carlton, Boston Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Tania A., 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 3-night trip
Verified Expedia guest review

8/10 Very Good

It’s close to the Boston common
ana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful stay here at this hotel. I would highly recommend it. Especially the staff, they were very friendly annd accommodating.
Victor, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Noisy room the ac plus outside
David, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place always!
JOSE, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great lobby, friendly and helpful staff.
THOMAS, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

What a fabulous stay! The room was great, the staff was fantastic and the food was delicious. Everyone in my family really enjoyed it.
Richard, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Great hotel
Arun, 1-night business trip
Verified Expedia guest review

6/10 Good

lindsey, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The Gym was amazing and the staff made sure everything was perfect in our room. This is close to everything that you want to do. Everything was in walking distance.
DANIEL, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Love it
danny, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Joffery, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raymond, 2-night trip
Verified Travelocity guest review

10/10 Exceptional

Amazing stay, everything was perfect in this location. Immaculate well appointed rooms, amazing breakfast, & staff on point. Location can't be beat right next to Boston Commons with total walkability !!! Treat yourself to this amazing property if you are planning to visit Boston, you will NOT be disappointed !!!
Louisa, 3-night family trip
Verified Expedia guest review

6/10 Good

Hotel bar is closed on Sundays and Mondays. Cafe doesn’t serve coca-cola products and has limited hours. No other restaurants in hotel.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Opio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ebbah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous. Excellent service and staff. Seems like a problem with a lot of the older high end hotels, but wish they could make their heating/cooling system quieter. Aside from that, perfect.
Jennifer, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Fen, 4-night trip
Verified Expedia guest review

4/10 Fair

No tea/coffee in the room. Porters, room staff, check-in desk staff 10/10. Sunday 3/31/24 afternoon concierge - 1/10, same for duty manager. The common lobby lacks baby changing facilities tho kids are all over. Suite was nice but service partly below expectations when was needed most. Will not recommend or return
Verified Expedia guest review

10/10 Exceptional

Sam, 3-night trip
Verified Expedia guest review

10/10 Exceptional

MW, 1-night family trip
Verified Hotels.com guest review