Booked a 4 night stay at ibis Praha Wenceslas Square and initially, it was looking like a 1 star review at best.
The room I was given initially (404) was on an unrenovated floor (I only found this out later) and whilst the bedding and bathroom was clean, was terribly dated, did not have a fridge and worst of all, the air conditioning was not functioning.
On the first night, I woke up many times during the night feeling like I was suffocating.
After I complained to the front desk, I was advised that it is set to switch off once the outside air temperature reaches 25 degrees! What the? It is unacceptable that guests cannot control the temperature within their room - we are all different and some prefer cooler sleeping temperatures.
However, I was advised that a technician would inspect it. That didn’t happen and my second night was terrible as well.
I was only moved to another room after complaining for the second time. My new room (311) was on a renovated floor and whilst it did not have a fridge, had functioning air conditioning (thank goodness!), was fresh, modern and very nice.
Based on my stay, where the first half was unbearable, I can only give the hotel 3 stars at best. Once it is fully renovated, I'd rate the hotel 4 stars. However, to be 5 stars, management should seriously consider:
1. The addition of a small fridge, and
2. Providing hand towels and face washers. The provision of a bath towel (only) is not enough.