See all properties

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel with outdoor pool, near Gatlinburg Space Needle

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Lobby
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Housekeeping (on request)
  • Outdoor pool
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area
Feel at home
  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The price is NT$1,851
NT$2,087 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Seasonal outdoor pool
Crossroads Inn & Suites
Pool
Free breakfast
Free parking
Free WiFi
8.2 out of 10, Very Good, (1165)
The price is NT$1,974
NT$2,555 total
includes taxes & fees
Nov 19 - Nov 20
Crossroads Inn & Suites
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English, Hindi

At a glance

Hotel size

  • 52 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free continental breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?
Sorry, pets aren't allowed.
Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?
You can check in starting at 3 PM. Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?
Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?
SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

Cheryl, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tyler, 1-night family trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Like to stay in this hotel
Very good location and staff are friendly.
MIN, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lauryn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peggy, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

8/10 Very Good

James, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Peggy, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Average stay for decent price.
It was fine. No problem and nothing special.
William, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Darren, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Was nasty checked out the same day I checked in.. because there were roaches in the room
Justice, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Mold found
After only 10 minutes of walking around the room after check in we noticed a lot of things that were not acceptable. The carpet in the area around the balcony door (~10sqft) was soaking wet. From the carpet being soaked, part of it was completely pulled away from the wall (the portion where it was going up the wall acting as trim). Immediately we noticed the mold that was black in color in this spot. The toilet was also stopped up. We called down to the desk to address the wet carpet, toilet and mold. The receptionist’s response to the carpet being wet was, and I quote “yes from the rain the last two days”. I said “okay, well the toilet is also stopped up” and she replied “there’s a plunger at the desk”. I then said there is also mold behind the carpet that has pulled away from the wall where it is wet and she said, again “yes from the rain the last two days”. It was obvious this amount of mold was not just from the last two days. We immediately contacted hotels.com to remediate the situation as staff was not even willing to help and they have been a good at trying to assist in any way they can. They were full and couldn’t move our rooms so we had no choice but to stay. The window seal above where the carpet was wet was disgusting, leaking (over a three day period we witnessed this several times) and a mold spot popped up under the window on the wall (where I’m assuming they have tried to clean it and it keeps coming back).
Joseph, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peggy, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Sherry, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hidden Gem
Perfect for our anniversary getaway! Hotel has become our favorite go to place now when we visit!! Always a pleasure and always clean. Highly recommend it to everyone who wants a comfortable hotel in the middle of downtown Gatlinburg. Within walking distance to everything.
Megan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Heather, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nancy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

GREG, 4-night trip
Verified Hotels.com guest review

4/10 Fair

3-night trip
Verified Hotels.com guest review

8/10 Very Good

Presley, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wesley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gatlinburg
Our room was great! It was much larger than expected. The bed was comfortable. We were in walking distance for everything. We will definitely stay here again.
Illene, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Stolen items
I am very upset with this hotel because I checked out 3 days ago and have called each day about 2 swimsuits and a pillow that we left behind. We know the 2 swimsuits were left hanging on the back of the bathroom door and the pillow was left on the bed and they are claiming there is nothing there. These items were not cheap and it’s evident that someone is keeping it for themselves. Very disappointed with Sure Stay and do not plan on returning.
NIKKI, 4-night trip
Verified Hotels.com guest review