4/10 Fair
Dec 27, 2024
Terrtible customer service.
I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up.
Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room.
Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set.
When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups.
The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed.
While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and
asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.
James
James, 4-night trip with friends
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