8/10 Very Good
Oct 22, 2024
fine, not great
We arrived at the hotel 1 hour after check-in and our room was not ready. The front desk person couldn't give us an estimate for how long it would take to have it ready and did not attempt to provide a solution - just stared blankly at me. We returned an hour later and the front desk person handed me the room keys without saying a word - no apology or anything.
There was trash all over the parking lot from some bear cubs, which we saw several times during our stay. When notified, the front desk staff stated that they knew the bears were there, but we saw no action taken over the weekend to pick up the trash or secure it in a different area.
The breakfast area was almost completely empty the second morning, and when notified, the hotel staff sighed loudly and trudged off to the food preparation area to heat up more, like we were interrupting their morning by asking for food that is supposed to be available during breakfast hours.
Overall, the hotel itself was clean, our room was in order and everything was fine.
Amanda
Amanda, 2-night trip
Verified Hotels.com guest review