Surfers Paradise Surf Life Saving Club - 1 min walk
Milky Lane - 2 min walk
Baskin-Robbins - 2 min walk
About this property
Novotel Surfers Paradise
Novotel Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities like surfing/body boarding. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center and an outdoor tennis court. BLVD Cafe & Bar serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a poolside bar, a spa tub, and a snack bar/deli. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is close by: Cypress Avenue Station is just 9 minutes by foot.
Languages
Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai
At a glance
Hotel size
408 rooms
Arranged over 36 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured covered onsite self parking (AUD 22 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Onsite parking limited
Height restrictions apply for onsite parking
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's menu
Pool gate
What to do
Beach nearby
Golfing nearby
Surfing/body boarding nearby
Working away
6 meeting rooms
Computer station
Conference space (6749 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness center
An outdoor pool
Heated pool
Shopping mall on site
Spa tub
Outdoor tennis court
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Fees & policies
Refundable deposits
Cash deposit: AUD 200 per stay
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 28 to 39 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1.4 percent
Renovations and closures
The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
Exterior
Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Parking
Covered self parking costs AUD 22 per day with in/out privileges
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Children under 15 years old are not allowed in the fitness facility without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise
Frequently asked questions
Does Novotel Surfers Paradise offer free cancellation for a full refund?
Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Surfers Paradise?
Yes, there's an outdoor pool.
Are pets allowed at Novotel Surfers Paradise?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Surfers Paradise?
Yes. Self parking costs AUD 22 per day. Parking spots may be limited.
What are the check-in and check-out times at Novotel Surfers Paradise?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Novotel Surfers Paradise?
No, this hotel doesn't have a casino, but The Star Gold Coast (4-min drive) is nearby.
What is there to do at Novotel Surfers Paradise and nearby?
Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness center and a picnic area, as well as a garden.
Are there restaurants at or near Novotel Surfers Paradise?
Yes, there's an onsite restaurant, BLVD Cafe & Bar.
Does Novotel Surfers Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Novotel Surfers Paradise like?
Novotel Surfers Paradise is located near Surfers Paradise Beach in Surfers Paradise, a short 9-minute walk from Cypress Avenue Station and 5 minutes' walk from SkyPoint Observation Deck. Travelers say the local area is very central with fantastic beaches.
Novotel Surfers Paradise Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 17, 2024
Very happy
Beds very comfortable great location. Stay again
Katie
Katie, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
Nov 17, 2024
Just ok
Tram
Tram, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
We only stayed one night but it was really lovely hopefully we can return one day
Roslyn
Roslyn, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 11, 2024
Robyn
Robyn, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Nov 3, 2024
Andrew
Andrew, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 31, 2024
Older hotel but great location and views!
rachael
rachael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Olga
Olga, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
Love This Hotel
I loved this hotel! The pool was amazing, location incredible! Staff so friendly, and the amenities so great! I really really loved this hotel and will for sure stay there again when we come back.
Star
Star, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 20, 2024
Jason
Jason, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 11, 2024
Femi
Femi, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 3, 2024
Lovely place to chill
Lovely place, spa in room great. Close to shops and markets.
Verified traveler
1-night trip
Verified Hotels.com guest review
2/10 Poor
Sep 29, 2024
YangYang
YangYang, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 24, 2024
Berlinda
Berlinda, 1-night trip
Verified Hotels.com guest review
6/10 Good
Aug 24, 2024
Hotel meets basic requirements for stay. It can definitely improve. Nice location.
Dennis
Dennis, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
Aug 22, 2024
Excellent location is the only positive for this hotel. The room had crisp packets and food on the floor. There are better places to stay round here.
Verified traveler
1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 20, 2024
Margaret
Margaret, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
Staff were friendly and helpful.
Budget option to save with the go green room cleaning - love the idea!
Bathroom little scummy but rest of the room was spotless, beds comfy. Kids loved the casting option to watch movies.
Maybe more family table n chairs for outside hotel meals, otherwise had everything we needed.
Teresa
Teresa, 7-night family trip
Verified Wotif guest review
8/10 Very Good
Aug 19, 2024
It would be handy to have a toaster and microwave in each room. Especially for children who want different snacks , toast etc. it’s not always convenient to go down stairs to shops and it becomes very expensive to buy every meal etc.
Allisa Marree
Allisa Marree, 4-night family trip
Verified Wotif guest review
8/10 Very Good
Aug 17, 2024
The staff was friendly and helpful
Close to entertainment a variety of dining options
And transport
Rachael
Rachael, 5-night family trip
Verified Wotif guest review
10/10 Exceptional
Aug 17, 2024
Great location short walk to beach,staff are lovley,has everything in close proximity to the hotel
Barry
Barry, 5-night trip with friends
Verified Wotif guest review
10/10 Exceptional
Aug 16, 2024
Close to everything
Akos
Akos, 1-night family trip
Verified Expedia guest review
6/10 Good
Aug 15, 2024
Conveniently located, although would prefer for parking to be included. Also, the small table in the room was visibly dirty and sticky when we arrived. Finally, the bed was a combination of 2 smaller beds put together, which we have seen in other hotels, but was extremely uncomfortable with a prominent gap not properly covered in this one.
Jonathan
Jonathan, 1-night romance trip
Verified Expedia guest review
6/10 Good
Aug 14, 2024
Wi fi not working
Meal not good had to send it back and reordered another
Margaret
Margaret, 6-night romance trip
Verified Expedia guest review
6/10 Good
Aug 13, 2024
Bathroom was weird
The views were great. Room was relatively clean albeit a little rundown. We had a room on level 27 for a couple days and unfortunately could not work out how to take a shower without flooding the bathroom, every time :(
Angela
Angela, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 12, 2024
Nice but leaking bathroom was not fixed throughout. Nice view from balcony