AVOID AT ALL COST. I can go on and on about how HORRENDOUS this place is in just one night of stay.
1. It said Queen bed but it’s more like a twin. The room is small, bathroom is tiny, the drain is not working, and there’s no AC other than a drain fan. Even the vent tube was detached. The room is not very clean - there are hairs on the floor when we got in. Overall the room is like a prison.
2. Location is fine.
3. We were late for 30min on check out, which we believe it’s not right - we should check out on time. The reception lady knocked on our door at 11:05 and said we should “get out”. She told us if we don’t get out the room at 11:30 they are charging us late fees. We got to the front desk at 11:29 and they said “the clock hit 11:30” and they “need to charge 100 CHF late fee.” No one informed us about this late fee when we book the reservation or check in, they ONLY tell us “the check out time is 11:00”, the late fee is not on any terms and conditions, and they cannot find the evidence or clear terms and conditions when I asked for it. We just want to know where this late fee is coming from, and as a customer, it’s not a lot to ask if this is not agreed upon before agreement in ANY shape or form. Their head of housekeeping keeps cussing us and keep telling us we should pay no matter what.
Again, to everyone around the world who trying to come to Interlaken, please AVOID THIS HOTEL AT ALL COST. All these one stars are for a reason.