The hotel stay was a series of annoyances. At check-in we were told (after 15 minutes of awkwardly standing there) that there was a global outage at Hilton thus we couldn’t leave a credit card on file. No problem. The next day we receive a letter under our door telling us to see the front desk to cover charges. The letter made it seem as if we had charged things to the room, when we hadn’t. We paid everything separately as we were told at check in. When I took the letter to the front desk they were most unhelpful. They didn’t know why I received the letter and asked me “what was I asking of her?” I was flabbergasted as I had received the letter and followed up. The series of events continued, we asked for a fan to be sent to the room. An hour later we called back and they shared we should have received it. A knock at the door a few minutes later revealed someone with a heater. When we called down we were told they couldn’t locate a fan so they sent a heater. I simply couldn’t understand the logic. The next day our room wasn’t made up, again another unnecessary annoyance. The hotel itself was fine, it was the pile on principle of unnecessary annoyances that weren’t dealt with professionally and swiftly that took away from the experience.