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Krystal Grand Cancun All Inclusive

4.5 star property
Find your tropical paradise here with swaying palm trees and endless ocean views. Let stress melt away in the spa while kids have fun in their own pool.

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Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, swim-up bar, poolside bar, beach bar
Aerial view
Aerial view
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Relax at Krystal Grand Cancun All Inclusive, where white sand beaches and turquoise waters meet modern luxury. Unwind with aromatherapy and reflexology treatments at Spa Reflect or sip cocktails by the swim-up bar. With free beach cabanas, ocean views from 4 on-site restaurants, a grocery store nearby, multilingual staff always ready to help make your stay unforgettable.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Childcare
  • Spa
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness center
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

For families (6)

  • Children stay free
  • Babysitting services
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Altitude Suite

Altitude Suite | Minibar, in-room safe, desk, blackout drapes

Altitude Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Designer toiletries
Private bathroom
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Minibar, in-room safe, desk, blackout drapes

Altitude Suite Ocean Front

Highlights

Balcony
Air conditioning
LED TV
Pillow menu
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Dreams Sands Cancun Resort & Spa - All Inclusive

  • Pool
  • Spa
  • Pet friendly
  • Free parking
8.0 out of 10, Very Good, (965)
The price is NT$16,592
NT$16,592 total
includes taxes & fees
Feb 24 - Feb 25
Dreams Sands Cancun Resort & Spa - All Inclusive
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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be just steps from Gaviota Azul Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. O, one of 4 restaurants, offers ocean views and serves breakfast. Other highlights at this luxurious hotel include 4 bars/lounges, a free kid's club, and a beach bar.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 395 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite valet parking

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • LED television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Reflect has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

O - Overlooking the ocean and garden, this restaurant serves breakfast only.
The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Deli - This coffee shop serves breakfast, lunch, and dinner.
The Beach Bar and Grill - This beachfront bar serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Lounge and Terraces - This tapas bar serves lunch and dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards.

Also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Is there a pool at Krystal Grand Cancun All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Krystal Grand Cancun All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Grand Cancun All Inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Krystal Grand Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has 4 bars and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near Krystal Grand Cancun All Inclusive?

Yes, there are 4 onsite restaurants, featuring alfresco dining and garden views.

Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Krystal Grand Cancun All Inclusive like?

Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach and 7 minutes' walk from Cancun Convention Center.

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Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Fair

No lo recomiendo en lo absoluto
El hotel esta muy descuidado, de los 4 elevadores que tiene solo servía uno y sonaba horrible. Era un caos subir y estábamos en el piso 14. El cuarto se veía muy descuidado también, las sillas estaban manchadas y las persianas estaban sucias y el baño olía a caño. No hay lugares suficientes donde sentarse / acostarse en la aberca; son muy pocos a comparación de la gente que esta hospedada. En la playa pasa lo mismo y peor aún tienen palapas y camas que cobran aparte y mínimo te piden una botella. De all inclusive no tiene nada, no pierdan su dinero. NO lo recomiendo en lo absoluto.
Jimena, 4-night trip

10/10 Exceptional

very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
4-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Buena limpieza, trato de personal regular, bien ubicado
4-night trip

10/10 Exceptional

6-night trip

8/10 Very good

RHETT, 1-night trip

2/10 Poor

Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
andre, 2-night trip

6/10 Good

The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Daniel, 6-night trip

10/10 Exceptional

First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
scott, 3-night trip

6/10 Good

Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
5-night trip

10/10 Exceptional

It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Andy, 5-night trip

4/10 Fair

7-night trip

8/10 Very good

The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
6-night trip

6/10 Good

Esta bonito el hotel en general la vista al mar es preciosa la playa es publica por lo que esta sucia y no habia gente del hotel ni salvavidas a pesar de qu habia bandera roja y lo peor la alberca no esta climatizada por lo qu en esta epoca del año esta muy fria el agua en la alberca
1-night trip

8/10 Very good

No hay buena administración de reposeras Muy molestos los vendedores de exclusiones
Sara, 4-night trip

4/10 Fair

The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
3-night trip

10/10 Exceptional

2-night trip

6/10 Good

Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
8-night trip

6/10 Good

8-night trip

4/10 Fair

ビーチ、眺めは◎
ホテルの構造が円柱吹き抜けなせいもあってか、上の階でしたが1階の騒音が部屋にも聞こえてきていて、深夜まで騒がしかった印象です。価格の割にコスパは悪い印象です。繁華街へのアクセスは良く、立地に関しては言うことなしです。オールインクルーシブにせずに過ごしたので、街中での食事など楽しめました。ビーチが南向きだったので他のエリアより波があまり高くなく過ごしやすかったです。ホテルゾーンの長く続くビーチが一望できるので眺めは最高です。。 チェックインの際に、「VIP対応」みたいな名のもとでグループホテルの紹介も兼ねた勧誘がありました。朝食が無料で付いてきたり、1万円分のチケットがもらえたりしますが、受けてしまうと時間がかなり取られるんだろうな～という印象です。時間が有り余っていて特典が欲しい人はいいですが、そうでなければ早いうちに断っちゃった方が得策です。
4-night trip

10/10 Exceptional

3-night trip

6/10 Good

La habitacion. Contrate habitacion de lujo. Vista al mar . Y la verdad. Camas feas.colchones incomodos. Viejos.
3-night trip

4/10 Fair

La playa preciosa, pésima su comida y la cama no es cómoda.
Ernesto, 1-night trip

6/10 Good

Deben poner a alguna persona qjw administre las hamacas y toallas
4-night trip

2/10 Poor

Noisy all night hotel and unfriendly front desk
Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
2-night trip