洞穴區飯店

"I’ve stayed at this hotel a few times before, but unfortunately this visit was by far the worst. The air conditioning in the room wasn’t working, and this was never mentioned at check-in. I only discovered it after entering the room. To make matters worse, the room phone was also broken, so I had to walk back to reception to report it. Only then was I told that some of the hotel rooms had been without air conditioning for a while. Instead of offering a solution straightaway, the receptionist asked how many children I had. When I replied “just one”, I was simply told there were no available rooms with working air conditioning. It left me with the impression that if I’d had more children, I might have been given priority, which felt rather unfair. Finally I was only given an extra fan. That night was extremely hot, and both adults and children in the room struggled to sleep properly. The hotel really should handle this situation better. At the very least, guests should be notified by email or phone in advance. If I had known even a day earlier, I would have cancelled the booking and stayed elsewhere."

"Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price. "

"It’s a fairly new hotel with excellent location by the waterfront. Buffet breakfast has plenty varieties. Carpark is just a short walk to the hotel. The area is safe and clean. Very enjoyable with easy access to everything."

"景觀一流，房間空間寬闊， 早餐豐富 下次來一定會再入住"

"Good location, and the staff is friendly and nice. However, the room was still not ready even after the 3:00 PM check-in time, and I had to wait an extra 30 minutes."

"I got to see epic barca vs inter in the room live. Great Close to train station. Downsides: u will hear the loud train announcements( but i don't find annoying) If you are hungry to walk to 24hr Mcdonald. The restaurant is quite busy at night. Don't have chance to try Overall good."

"Clean and tidy overall. Staff are attentive and professional. However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel."