Not Really All Inclusive, Hotel looks old in many ways including the rooms, Extra charge…
I booked this hotel for my father in law and his girlfriend. It was not like the pictures…
住宿表示有確實遵守重新開放旅遊的國家指導原則 (墨西哥)和Ecolab (國際第 3 方專業機構)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔；床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗，且客房的門會在清潔後封閉。
住宿在前一組旅客退房後，將等待至少 72 小時才會接待下一組旅客入住相同的房間。
住宿確認有遵守Ecolab (國際第 3 方專業機構)等清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
Juan, 1 晚好友同遊, 2021年03月18日
No beer in the rooms, service is very slow, elevator is also slow, very hard to make dinner reservation, not much to choose from at the buffet and drinks are no good.
4 晚家庭旅遊, 2021年03月14日
My fiancé and I went to Cancún for a little R&R. We couldn't have chosen more poorly when selecting this property. This was my fifth time visiting Cancún, so I'm not a rookie, but I forgot to read the reviews. Two big issues with this place: 1) Kristal Cancún looks lovely in the pictures ... which are very misleading. The hotel isn't in great shape, and the beach is PUBLIC. This is a big deal. This means not only is it a very crowded beach, but the sand was full of trash, and very loud bands would randomly show up and play raucous music out of tune, so forget relaxing to the sound of calm waters. 2) This property is in the middle of the "Vegas" zone of Cancún, so it was a club environment from noon to 4 am. There is a club right next door to this hotel, which means loud bass for most of the day and into the night. Add to the mix loud drunks, honking horns, and screaming children (though a very Vegas environment, this place had LOTS of families and unruly kids), and we got no rest and no peace. Worse, because it's a party atmosphere, the lines at reception and every bar, kiosk, concierge, and restaurant were very long. My fiancé is a deep sleeper, but at around 3 a.m. I gave up trying to sleep in the bed, took the cushions off the couch, and slept in the bathroom. It was the only way I could block out the noise. First thing the next morning, we checked out and went to a better property. Do not recommend unless you're 19. Also beware the timeshare ladies - they are very pushy!
3 晚浪漫之旅, 2021年03月12日
I didn’t like anything service to slow they need more people to attend everything runs very slow
3 晚家庭旅遊, 2021年03月12日
Food was not so good. Elevators were not working. The place was all inclusive but you got very little. The place was death at 930 pm. The drink were water down. No transpotation in or out of the hotel and taxis were extremely expensive. The price for the service was not fair. I will said an overpriced very old hotel with no much to offer anyone.
3 晚家庭旅遊, 2021年03月11日
The staff was very helpful. The concierge was the best. She set up the room for my wife's birthday and it was great
4 晚浪漫之旅, 2021年03月11日
Property's location was great but everything else was worst, rooms were ok but moldy smell.....elevator was not working ......food was ok too.....i wont stay there again.
2 晚旅行, 2021年03月01日
This hotel is in very rough shape. It suffered extensive watrr damage from the last hurricane and their fix was to paint over it. They have 2 buildings that are connected. Older one has 2 elevators snd both were broken and not working our first 2 days. The other building has 2 elevators snd only one works. Food is very poor. Front desk staff is very rude and unaccomidating. Beach is nice but it is also a public beach so its very crowded. Whatever bad reviews you see, believe them.
5 晚旅行, 2021年02月26日
Great zone area by the bars and restaurants, I'm definitely staying here again next time...
3 晚旅行, 2021年02月26日
I wasnt expecting much, but this hotel was justa. Horrible experience. The rooms were old and dirty the staff was not helpful.
1 晚好友同遊, 2021年02月20日