Staff were really helpful and always delivered service with a smile. Rooms were not the…
Faced with staff shortages and long hours the staff we saw could not have been more…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Great little stay, great location , good size room, clean and comfortable beds. Restaurant and bar is really nice. Breakfast is really nice lots of choice hot and cold. Evening meal menu is not extensive but each meal is beautiful . Would recommend booking a table as everywhere in village was fully booked mid week
2 晚旅行, 2021年09月06日
The location is great with little other direct competition locally. On arrival we were given keys to our allocated room, which had clearly not been cleaned since the last guest, bed unmade, rubbish and other items strew around. Then followed a debacle over our alternative choice of room, from which we chose the best of the remainder on offer. The hotel is old and initially charming, but beneath this, the room was tired with poor finish to the decoration which is in need of refreshing by now anyway. In particular the windows require some attention as they don't open. The staff were as helpful as they could be, but it is evident there was little formal training in catering and customer service. On checking out, the earlier confusion over the room allocation meant we would not have been charged for the room, had we not asked the staff member to check again. The accommodation is overpriced for the quality on offer.
CHRIS, 2 晚浪漫之旅, 2021年08月30日
Stayed here Aug Bank Holiday 2021. First of all: the staff were great. Really friendly, helpful and just the right level of chatty. Couldn’t fault them. Breakfast were fantastic. The room was very clean and tidy - I think ours was newly refurbished. The public areas were a bit tired, but that can be forgiven considering how long they’ve had to be closed due to Covid. Evening meal was disappointing. If you rely on your phone and the internet then avoid! The hotel Wi-fi worked great downstairs but not on the top floor, but hey, we were a long way from the router and I’m not blaming the hotel for a lack of coverage by o2, I’m just warning you. Beddgelert is really pretty, a good base for walkers and cyclists or explorers. If we’re ever in the region again, we’d have no qualms about staying there again. Would recommend.
Claire, 3 晚好友同遊, 2021年08月27日
The staff were brilliant, especially in these tough times and Max in particular made an impression in the restaurant. The food was of the highest standard and although the hotel itself is a bit dated, some of the doors a bit stiff and some TLC needed the overall atmosphere, experience and setting was first rate.
Christopher, 3 晚浪漫之旅, 2021年08月25日
Appears to be no management at this hotel. There is no receptionist to deal with any enquiries. I tried emailing for two weeks to clarify things prior to our arrival but no response atall. We requested a roll out bed for our daughter which wasn’t there on arrival and we had to chase. The bed itself was horrendous to sleep on, so we all had to cram in the king, which was a little tight. (Our daughter is 14). On the plus side, the staff, were helpful, always pleasant and rushing about. There’s just not enough of them… Hotel decor / state could do with a bit of modernising, but clearly the main beds, carpets, curtains were new which was nice. Overall not a bad place, just the small things I.e TV remote not working, one bedside lamp not working, but could be really nice with a little more investment.
Lisa, 3 晚家庭旅遊, 2021年08月23日
Stayed as a party of 2 abd 3. No bed made up for child in room on arrival. Staff apologetic and would do so whilst out. On return folding bed and bedding and pack of biscuits outside door. Had to make bed, including putting sheets/ mattress and pillow covers on ourselves. Supplied extra pack of biscuits but no towelling or cup. No toilet tissue in room on arrival. Parents found left over clothing in one of the drawers in their room. Poor attention to detail, unopened boxes in lounge/ drink glasses remain in place. On the plus. Shower / bath warm and clean. Staff friendly. Good breakfast . Would be so bad if price was lower. Overcharging for what they delivet
nerys, 2 晚家庭旅遊, 2021年08月20日
Didnt like anything, ended up leaving after 1 night stay and only stayed for that one night due to being unable to drive. We first arrived and the room that was suppose to be a superior double was more like a small double. There was mould and damp on the ceilings and walls, wall paper peeling away, someones hair stuck to the wall and in the bed, carpets were stained, spider webs around the radiator and windows. Check in was 3pm and the room was not ready when we arrived just after 3pm. When we complained about the state of the room we had been put in a lady who worked there said she had told the manager not to use that room. When we were moved the other room was cleaner but the shower turned itself of and was not suitable for a 6ft male. We was told they could not accomodate us for food and when we complained about this, we was told we could eat but only a main. The manager stayed in the kitchen letting their staff deal with our xomplaint although we asked for the manager This was apparently due to reduced staff... after 2 concerning complaints i would have hoped they would have made the effort. We was told our refund would take less than 12 hours but can take upto 48hrs to be in our bank account .. 3 days later and multiple unanswered calls i am still nearly £400 out of pocket
Sarah, 3 晚浪漫之旅, 2021年08月19日
The room was quiet, clean and comfortable. I could see the road and a part of the upper village from the window (3rd floor), also my car parked opposite. The room was in good condition generally, especially considering the building is 200 years old. The carpets in the corridors and on the stairs looked new. The lift was working. The staff were helpful and polite throughout my stay. You could sit outside and drink a beer in the afternoon which was pleasant. I ate in the restaurant on 2 nights and the food was good. There is the option to have a cooked breakfast or just cereals.
4 晚旅行, 2021年08月06日
It is a lovely hotel with plenty of history inba wonderful locations. The staff were great, especially the barman and Max the waiter. Food was delicious. The problem I have was , yes the place is tired and dated and could do with a good make over( especially the ensuite) but the cleanliness was grim. Nit the bedrooms but the bar, tye ladies toilets, outside! Oh dear. Where is the management going round seeing black bin bags by tge door onto the bar. Overspilling ash trays. Tye tables in and out were very sticky and dirty. I was dying to get a cloth and some spray and clean windowsills etc. These are things that could be easily rectified. We stayed in The Brown's Hotel in Laugharne and The Hafod in Devil's Bridge to two previous nights. Both were tge same price as your room. Take a visit to those hotels please and see their definition of a £140 a night fir B&B. Lool at the standard of cleanliness!!! We did like it at the hotel and would probably come back if you have a proper deep clean! Thanks anyway
Trudy, 1 晚家庭旅遊, 2021年07月21日
Booked & paid for superior double- was given standard double- absolutely appalling service and standards of hotel- absolutely not what I booked or planned for
Jeanette, 2 晚旅行, 2021年07月10日