8/10 非常好
2020年2月28日
Excellent hardware with flawed software
The location of the hotel is excellent. The room is properly designed and comfortable. The facilities and kitchenware in the room are complete and useful for a family. Most staff of front line are helpful and friendly except that the check-in experience is unsatisfactory. The housekeeping is the weakest in comparison with my experience in other Melbourne hotels. They skipped my housekeeping services on second day (21st)and told me my room rates are not including daily cleaning.After I showed them my booking terms with hotel.com they restored the services on the third day (22nd)but the kitchen table was still in a mess when we came back the room at night. Thereafter, the kitchenwares were still dirty after taking out from cleaning machine. There were small feathers on the sofa. I had told the front desk but they said as they were from inside the sofa so nothing could be done. The overall condition is good.
CHI MING,4 晚家庭旅遊
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