The apartment was exactly as shown on hotels.com. The location was excellent - short walking distance to everything - restaurants, galleries, Uffizi etc.... WiFi worked perfectly. Aircon/heating worked perfectly. Someone met us at the apartment exactly as arranged. A really good place. The only downsides were a noisy bar/restaurant on a couple of nights where the noise travelled right up an inner courtyard, so the noise was magnified and although the main areas of the apartment were clean the corners were pretty dusty - but it was still good. We would definitely stay again.