Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
Pearl
Pearl,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 7 月 28 日
住宿及食物質素高,職員服務一流,A
KA WO
KA WO,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 7 月 13 日
Yu
Yu,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023 年 11 月 24 日
Mun Yee Ruby
Mun Yee Ruby,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023 年 4 月 2 日
花園需要有專人好好整理
Ching Ti
Ching Ti,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023 年 1 月 26 日
Debbie
Debbie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 3 日
So amazing
This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.
Brian
Brian,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
Hin Pang
Hin Pang,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 9 日
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Leeling
Leeling,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Incredible service/food and the grounds are stunning.
Haddon
Haddon,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
the room was wonderful,large with great bed and all the comforts
dining was terrific
warm atmosphere in the bar with a great bartender
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!