Charged twice for a room, then they said there was nothing they can do about it that it was hotel. Com and I needed to contact them. Asked for a receipt and they could not provide that either saying hotel.com is responsible for it.
jennifer
jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
TARA
TARA,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 20 日
Allen
Allen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 14 日
Ginger
Ginger,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
Sheila
Sheila,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Breakfast
Breakfast is available until 9am, items should be available up until then
Vicki
Vicki,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Seamus
Seamus,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 4 日
not the cleanest, run down, but nice desk people
Place is decent but very old and needs much work in rooms. Door to bathroom was one of those old rickety sliding doors that would not even shut properly. Room door to hallway had to be closed tightly manually as it would not catch properly. Had to request washcloths for room and were told 2 days in a row that they did not have any available. Coffee was empty 2x early morning in breakfast area. However, people at front desk very very nice. Parking is adequate but you must park a little bit of a ways from entrance. No outside cover over area where you check in so, if raining, you are not protected. Beds were very old and not very comfortable. Housekeeping needs to be taught how to make beds too as they were put together pretty rediculous. Laundry room consisted of one little washer and dryer and was pretty filthy as it was apparent it was a forgotten area by Housekeeping.
Elizabeth
Elizabeth,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 22 日
Overall nice
Nice hotel, breakfast was ok
Vicki
Vicki,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Alyssa
Alyssa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 18 日
It was ok check in was at 3:00pm check in at 6:00pm and my room wasn’t ready had to get a different but no compensation told me I had wait to the room be clean or take another room then the room they gave smelled sour
Marilyn
Marilyn,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 18 日
The property was incredibly understaffed. There was only 1 person running the desk and 1 person for the restaurant and it was a sold-out week. I felt bad for them because they were running their butts off trying to keep up. Even being understaffed and very busy, they were very friendly! The burgers and fries were incredible!
Alicia
Alicia,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 18 日
Clean but very understaffed
Had a great deal of trouble checking in. They blamed it on us booking on Hotel.com. I’ve never had trouble checking in anywhere else. I tried to stay very nice because it seemed they were working very short staffed. As I stood there for over an hour waiting with two toddlers to check in, several people were turned away for extra towels and pillows. Then at breakfast there was a shortage on silverware and plates. The staff was very nice although this was stressful for them as well as those of us trying to feed our families. My pregnant daughter also slipped and twisted her ankle in a puddle of water that I believe was from people exiting the swimming pool with no towels to dry off. But the beds we’re comfortable and clean.
Ramona
Ramona,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 17 日
Not as Expected
We stayed for a convention. The convenience was great! The hotel was ok. Not quite what we expected from a Hyatt.
Lesa
Lesa,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 17 日
Mckenzi
Mckenzi,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
Ehhhh
Pros:
- Staff was friendly
- Lobby was clean
Cons:
- Room was not ready when we arrived. I received an email about an hour later telling me we could check-in. Not a big deal, but somewhat annoying as we were expecting to freshen up after our drive.
- The room smelled terrible, like someone had just run a carpet cleaner over urine.
- Found food crumbs around the room and hair on the beds.
- Parts of the ceiling were flaking off and part of the wall had come away.
- The pool was dirty and murky. The water was FREEZING (yes, caps are necessary)
Overall, I wouldn’t stay here again, especially at $280 a night.