The staff were lovely and the location is fairly good, however it does not feel like a 5 star hotel - felt a lot closer to 3 stars or maybe 4 stars at a push. It just felt a bit dingy for the price unfortunately, there were lots of dark marks on the wall in the room, unexplained yellow staining in the wardrobe, also noticed some bubbles in the wall in the bathroom so maybe some condensation, and the tap was also really limescaley and needed a good clean. There was also no bath and no other rooms with a bath when we asked, which is not the biggest issue but would've been good if it were clearly stated there were only showers. We were in the junior room which had the bed on a separate floor to the bathroom/living area which wasn't ideal but not the biggest issue overall, just wish that had been clearly specified as the pictures didnt make it look clear that was every room and we were told there were no other options without the separate floor when we asked.
The included breakfast was also a bit disappointing. Not really any hot food included (you can get a portion scrambled/fried eggs made to order), everything else is just various cakes and bread which is okay but not really what you'd expect for 5 stars. We ordered from the a la carte menu on one of the days to see if that improved it, but the avocado we received was really underipe and unpleasant so we didn't attempt it again.
Not a bad hotel but given the 5 star price point it didn't really deliver
