On arrival I was greeted warmly by the new manager who was very friendly, helpful and welcoming.
The first room I was shown was an upstairs double. After only a few minutes I knew this was not the room for me: It was very cramped, dated, required decoration and had lots of trailing multiple sockets and wires. As a solo female traveler I didn’t feel it was up to standard and I didn’t feel comfortable or safe.
On returning downstairs to the bar area to explain, the manager could not have been more pleasant or helpful. She explained they had only just taken over the business that week and recognised its faults. She placed me in a really pleasant downstairs room just off the courtyard which was much better, more spacious and had been recently decorated. This room was good value for money as an upgrade (a double bed and a single with en-suite). I stayed two nights and was able to come and go as I pleased. The on site parking was a huge bonus! The premises are right in the heart of York so no need to use the car at all! Room service was available daily but I didn’t need it.
The new owners have many improvement plans for this property eg redecorating, food to be offered, redeveloping of the courtyard, holiday huts and pizza restaurant.
I would stay again in the room I was upgraded to - This venue will be great if the new owners carry out their plans … Definitely one to keep an eye on!
