馬薩特蘭海濱飯店，設有 2 座室外游泳池和餐廳
When we arrived I asked for rooms in the same floor, and we were sent to different…
The check in experience was chaotic, there was very little parking available, and the…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
The hotel had huge plumbing problems- the bathrooms in the lobby and pool area were clogged. Nasty... The buffet was modified due to pandemic which was expected but the menu was extremely modified. And they brought out the good all at once which meant your food got cold.
Martha, 2 晚好友同遊, 2021年04月12日
All the negative reviews are true. Front desk and management treat you like they are doing you a favor by letting you stay there. They are very rude, they don't care about helping you resolve issues. Pool server is too busy talking to his friends to take your order, front lobby lied about check out time and said it was 11 am when itenirary said it was 12pm. Luckily Hotels.com stepped in and made the situation right. Positive side is location. But there are several options that have good location same price and probably better service. Owner should be worry that management and staff will drive customers away. I gurantee you that if you go once, you wont come back again. By the way we heard several people complaint about the pool restrooms. We made the walk back to our room based on customers comments. Strongly recommend new management who can offer proper training to staff.
Luis, 4 晚家庭旅遊, 2021年04月11日
Nice warm pool, clean rooms. The best part was the staff, Ruth was outstanding.
Niles, 3 晚旅行, 2021年03月02日
Location is great, beachfront, Pool area is great. Installations looks old, even furniture. Service is terrible. Front Desk personnel is rude. In a very bad tone, at check out, they even made me go back to my room to get them the tv remote control,
Javier, 1 晚家庭旅遊, 2021年02月26日
Terrible!! Super rude employees everywhere. Didn’t get my room cleaned twice. Never again will I stay there.
3 晚家庭旅遊, 2021年02月14日
Love the hotel and view! But the girls in the front rude!!
7 晚家庭旅遊, 2021年02月11日
On the Plus Side - The Hotel is close to the main tourist attractions, they kept areas clean with attention to measures due to the pandemic On the Negative side - Having to wear a wrist band the entire time wasn't very comfortable. It can get really noisy at night due to its proximity to the busy road.
8 晚旅行, 2021年01月30日
The room was dirty still had hair on the floor from the previous guest, shower curtain had mold, furniture was broken or chipped, extremely hot water or extremely cold no in-between in the shower and faucet, receptionist was really rude when I called to ask for a blanket, they have very little parking and to top it off the morning of check out we took all of our bags to our car with the exception of a pair of jeans, a rose and a water jug, the plan was to go have breakfast then come back and change into the jeans then do the check out but when I returned to the room to change my pants they where no longer there and the water jug was not where I left it, so i double checked my bags before telling the manager which she was no help the jeans didn't turn up no one seen them and they didn't even help me with anything.
2 晚好友同遊, 2021年01月08日
Service and policy’s were very bad, staff was unable to help most of the time. Unable to answer my questions and most of the time were rude.
Jessica, 4 晚家庭旅遊, 2020年12月26日
Very kind staff! They went above and beyond to ensure we were content with our stay.
3 晚家庭旅遊, 2020年12月26日