We were upgraded to the room with Matterhorn view. The room…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
此住宿接受Visa 卡、萬事達卡、美國運通卡、大來卡、JCB 卡、銀聯卡、金融卡和現金付款。
Good location; near Station of Gornergrat; entire room is big enough, balcony with the view was perfect; clean & tidy as well.
LEE, 2 晚旅行, 2019年04月16日
Helpful and Nice staff. comprehensive service with good recommendation
Ray, 2 晚旅行, 2018年10月16日
Location was amazing. Staff was very helpful.
Muhammad, 1 晚家庭旅遊, 2021年08月14日
My stay at the Alpen was my 2nd time and it was nice to see the upgrades they’ve made to the property. Almost all staff were excellent and friendly except for Luke in the restaurant when they were having a barbecue outside. I was standing there waiting to see if there was seating availability outside and when he came over to me, he blatantly ignored me and addressed the couple behind me. I said excuse me that I was there first and then asked about availability for 4 people. He asked if I had a reservation and I said no, then in a condescending tone he stated that I could not sit without a reservation and that would need to sit inside. Then went on to ignore me and graciously invite the couple behind me to their table. He should treat all your customers equally and could have handled me differently than what he did. He needs some additional customer service training. Everyone else was wonderful and very customer service oriented.
Laura, 2 晚家庭旅遊, 2021年08月11日
Another great stay in Zermatt at a lovely hotel
Stan, 3 晚家庭旅遊, 2021年06月23日
We originally had reservations June 2020 but were unable to go due to COVID....Hotels.com gave us a voucher to use at the same hotel within 12 months, so we rescheduled for June 2021 and even paid for an upgrade. Through no fault of the hotel, Switzerland did not re-open and so we lost our entire $1309.00 and were unable to stay....we are very disappointed that we paid so much and were unable to stay. We hope to try again for June 2022, and hope the hotel will make some concessions for us.
markus, 3 晚家庭旅遊, 2021年06月17日
Helpful and friendly staff! Good service in restaurant and bar! Good selection for breakfast! Amazing pool and spa facilities and outdoor hot tub is great! My room was small but very clean, found it hard to sleep at a few times, there was strange high frequency sound, maybe electrical! Great location close to train station and ski lifts! Overall I enjoyed my stay and would definitely recommend!
2 晚旅行, 2021年03月12日
My wife and I made a last-minute booking with Alpen Resort Zermatt and could not have been more delighted with our stay. The room was very clean, comfortable, and we ordered room service to our room which was delicious. Exactly what we needed after just climbing the Matterhorn!
Nikko, 1 晚旅行, 2020年08月20日
+ve : Excellent location, 5-8 mins walk to station and Gornergratbahn. Green line bus service to Matterhorn Glacier Paradise cable system is 2-3 mins walk (up on the white wall opposite Denner and Brewery, you have to look for it), nice comfortable room, good breakfast. One receptionist (the one who checked us in) was very nice. -ve : We took the family room with balcony for Matterhorn and mountain view. Unfortunately a big crane was just in our face. Although we could of course see the mountains and the Matterhorn, it wasn't a particularly nice view. The reception should inform guests about that else it's very annoying, maybe offer a discount. There is lot of work going on and the crane is not going away in a hurry. The feeling was that the staff were a bit stressed and overworked. Water served in the rooms is proudly stated as tap water as the water in Zermatt is super clean but when you order water with your meal, you can only get botted water. Breakfast - eggs are available to order but the information on that, on the wall, is tucked away in a corner and not where the eggs are kept for boiling. The cook was not very good at serving fried eggs in a presentable way.
Mr. Rajiv, 2 晚家庭旅遊, 2020年08月06日
The staff were very welcoming and the room was lovely.
Karen, 2 晚好友同遊, 2020年06月18日