When entering this hotel you feel you have come to heaven. The entrance, the surroundings and the location are all amazing. When you enter your room you feel let down... The rooms look torn and don't have much space. The air-condition works fine, but it turns itself off all the time, so if you expect to come into a fresh and cold room you will be disappointed...
When you need to contact people in the reception they are never there. We had some questions to ask, but couldn't get hold of anyone... One day we didn't have toilet paper and it was very hard to get hold of anyone, and after they said they would bring it we still had to go to reception and look again later... Luckily there was no urgency to go to toilet!!
The breakfast is very limited, but the breakfast area is fantastic with nice views of Saranda.
I hope the owners of the hotel can spend more money on keeping someone working in the reception the whole day/night, upgrade the rooms and invest in more food for breakfast - if they do, then this hotel will be very good. It has potential, but because of cutting down and saving on everything that gives the guests comfort makes the hotel look very bad.
