普吉島水上渡假村 - 拉威

服務員與很好十分熱情，一定會再來的

I had a great stay and the staff were so helpful +++++

Perfect quiet hotel, wifi was good, front desk employees always helpful, Definitely recommended

Everything was great except checking in took way longer than it should have.

This hotel is more like a 3 star hotel. Rooms are clean, the pool is fine, but I wouldn’t necessarily label it a 4 star. Maybe 3.5. First, the location is not so good for a family that can’t drive a motorbike. We had one, so it wasn’t an issue, but given the price of taxis on Phuket, the location would hinder a lot of families from enjoying themselves. The breakfast was just ok. The staff smiled and got along well with each other, but I didn’t find them smile at their guests or seem friendly enough. Also, I found the staff’s English ability at a low level. The staff spend a lot of time talking to each other, but I thought they had some problems interacting with customers and they didn’t appear interested. When they did talk, they rarely smiled and some had problems communicating in English and could rarely make a full sentence even with broken grammar. As I was coming from the pool one afternoon, I noticed two of the front desk attendants watching some sort of TV show/movie on their computers. I thought it looked unprofessional as their heads were down and absorbed in the computer. I feel the hotel needs a regular manager, as it seems like the staff could be more professional and provide better service. In summary, the staff took care of mostly everything we asked, but I think they need training in customer service, English, and a manager is needed to keep everyone in line. The hotel has potential for sure.That’s just my opinion though, maybe we hit them at a bad week.