We paid a premium rate as compared to other rates in the websites which comes with free meals and transport. However, we were given absolutely nothing when we checked in. Our upgraded villa was a beach access villa stuck between 2 villa with kids, so we changed back to our original treetop villa. Zero check in procedures or introduction to hotel. Only introduction was do I want to take the chargeable sunset cruise. Lipstick stains on the cup, pool was dirty, sup board was broken. I wish I can give a better review but.. the total disconnect in the resort just makes it like their priorities are just to get as much customers in and out while offsetting future recommendations or business.
