Excellent staff behaviour.
Food is not much tasty.
Approaching road to resort is very bad bad.
Ambience very good.
Any complaint is very prompt.
In buffet system not much dishes is of North side.
pawan
pawan,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 8 日
Beautiful place let down by below par service.
The reception when we first arrived was a bit frosty.
The restaurant breakfast service was extremely poor.
Our Valley view room had a toilet roll holder you find in some office buildings where roll is locked and tissue is pulled though a small gap. Two days in a row, the tissue was trapped and could not be pulled out. Each time this happens you hsve to call reception to get it sorted. I am sure I am not the only one to experience this so why not resolve it?
One day we came back yo the room after it was cleaned. The bathroom was cleaned but with urine colour liquid on the toilet looking likr someone relived themselves standing after it was cleaned.
The shower door magnrtic seals were incorrectly installed so door would not closr completely and water would leak out.
Overall, a five start hotel with a three star service.
Mahomed
Mahomed,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 29 日
We stayed three nights at this resort. The greenery around this property is breathtaking! The staff were really helpful and attentive although a few areas can be improved. The last ten minutes or so to get to this place had awful road conditions compared to other roads in Kerala. This is not entirely properly’s fault but they and the other resort owners on the same road should be able to influence the government or pave it at their own expense. The lunch at this pkace was awesome! We should have eaten here everyday! The breakfast and dinner buffet was so so. Also, they were understaffed during these times and could not be as attentive. The buggy service was a hot or miss. We had two senior citizens staying with us and one of them had knee surgery recently and without the buggy it would be almost impossible her to access the hilly terrain. The buggies did not always come on time. However, they apologized and ultimately sent them. We rented a two bedroom property with pool. The place was spotless and beautiful! We will be back again. If you have a car/driver, skip the breakfast or dinner and opt for the lunch gir your half board option. Some of the dishes made to order during lunch are the best I had in Kerala! Thank you again for a memorable stay!