No lounge chair in room, no coffee maker, elevator broken. Chair at desk, upholstery was worn with torn fabric.
Dennis
Dennis,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 21 日
Horrible Hotel with No Front Desk Staff
We were unable to check into our room when we arrived at 4:00,pm because their systems were down. I contacted them at 10:30 pm to see if we could check in and was told yes because our room Was already paid in full but whrn we arrived there was no one at the front desk to give us a room card, nor a hotel phone available to dail 500 per their sign. I called the msin numbet several times and was advised I would have to get a refund from my third party I booked with. This is ridiculous that I paid for a room in full and was unable to check in due to no one being available to let us in. I have NEVER been to a hotel that didn't gave someone on site! I am requesting a full refund!