The lobby area and front stairway were the only attractions of the hotel. After hearing the air conditioning system was TO OPEN THE WINDOW!, we realized now that we should have exited then! The elevator was very rickety and we were happy we made it to our floor. Our room was absolutely tiny...like shoebox tiny! I confused the bathroom door with the room door bcs they were so close together! We hated it!! There was not a shred of luxury or comfort in our $450+ room!! The hotel was extremely understaffed. We actually felt sympathy for the lone representative at the front desk. Room service was unavailable, spa was closed, and we started questioned how capable the hotel would be to provide CLEAN linens and bath items! We will never recommend this hotel!!
Glenfield
Glenfield,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Kayla
Kayla,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Emily
Emily,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
James
James,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Elliott
Elliott,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 6 日
Walter
Walter,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 3 日
Sharon
Sharon,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 1 日
Claude
Claude,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Beautiful building. location walkable to restaurants.
Jennifer
Jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 19 日
Curtis
Curtis,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 15 日
Not as good as it use to be when it was the Biltmo
Not having a full service restaurant that serves a full breakfast was not good. My wife and I went to their bar and waited 10 mins to get served a drink that was mediocre at best. The bar was understaffed.
The room was small but clean. The bathroom was another story. No hot water. It was warm at best. The tub sides were too high. I had both my knees replaced. It was tough to get in and out of the tub. I wa last at the hotel when it was known as the Biltmore. It was warm a lot better then that it is today. My wife and I will not be coming back.
john
john,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
Danya
Danya,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 3 日
Dated but nice
Paulo
Paulo,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
Erin
Erin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
Good place great customer service front office helped with issue through booking through Expedia app and fixed the apps mistake
Jay
Jay,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
Mariel
Mariel,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 29 日
Rocky start
We were able to check in early for an additional cost. The heat was not working in our room the TV and light switches where off. We initially had to leave the living area light on in order to turn on TV and keep the fridge on. After contacting the desk they were able to resolve it. We also found a fork in the sofa when we arrived so they came and did an extra cleaning.
maria
maria,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
For the price we paid, you'd expect valet service, kind of a pain to park when you have dinner reservations within 30 minutes of checking in.