It was a disaster from the moment we enter the property:
- Despite standard Check-In time at 3pm, the room was not ready until 5pm. We were asked to wait at lobby.
- The lobby was hot and like without air-conditioning system. The hotel use fan to blow and hot air was circulated as the lobby main entrance were wide opened.
- Apartment door and door lock malfunction. First, the door lock was malfunction when we checked in. Coincidently a house-keeper passed by and she used her key to force open for us. Then we found the door was stuck and hard to open & close. It needs very strong push (or kicks sometimes) to force open and close it as it was stuck with the door frame somehow. Found some break-in marks on the door and the housekeeper promised to send maintenance for immediate repairs. Unfortunately, never turn up at all after many hours.
- When we tried to contact the receptionist for the door repair using the apartment's phone, nobody pick up the call after more than 10 trials. Can't imagine if emergency occurred.
- Extremely limited car park space and you'll probably don't get a car park at most of the time. Yet, you'll still need to pay for it, not free parking. The security guard can't speak English or Malay well, communication breakdown.
- Both receptionist and maintenance promised to repair the door or change room but never happen.
- Shower gel canister at toilet was empty and not refill the next day.
- Limited choice on breakfast buffet menu.
& more...
