For the price of the hotel, I expected better service upfront & housekeeping. Upon check-in, the girl who checked us in was fairly friendly, however did not provide us with additional information regarding breakfast times, swim times, etc. Although one could go on the website to view all of that, it would have been nice to just have a reminder upon check-in. The room was fairly comfortable, however did not look like the one that i originally booked on the website. It did not have the sofa. It was inconvenient to have a fridge in the room, but no microwave. Housekeeping did not came daily to make our beds or replenish fresh towels. I thought that was pretty standard to have done anywhere else I’ve stayed. Had to call upfront & request clean towels & that took 3 calls over an hour just to get some up to our room. Also was unaware of the $40 parking per day was another con which was separate from the hotel stay. Pros: breakfast was good & plenty of choices. Pool was nice for family.