We have been in this hotel before and it was decent. The staff is not to blame for the issues that go on in here. Everyone is excellent at their job and they do their best to make you feel as good as possible. The upper management however is too focused on making money from timeshares. From the moment you arrive to when you leave is just a constant harrasment about getting you to buy into timeshares. Not everyone that goes on vacation is interested in time shares, management should be more considerate of the people who just want a break from the grind of everyday life and not try to hustle them into timeshares. Once they know that you want nothing to do with tjeir program they block you from reserving restaurants. We had a 3 night 4 day stay and couldnt get one reservation 3 months in advance. You will get tired of doing the same thing after the 2nd day.