Hotel is nice with four restaurants and quite a lot of facilities for companions that do not ski - onsen, rock climbing, zip lining. We arrived on New Years Eve and the firework at the hotel was AMAZING. But room is a bit small. Food are generally expensive. And communications with staff in English has been difficult.
Very understaffed and inexperienced, their English level needs to be improved as many of them couldn’t carry simple conversation.
House keeping cleaning
真實旅客
4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年2月3日
Upper class brand new hotel
We had a wonderful ski holiday there. Brand new hotel with a good team. Room was very large, big bathroom, everything was in the best condition. Good Japanese restaurant. We loved the onsen. My kids had a wonderful day in the ski school. Best ski resort in Niigata. Will be back for sure.