The room was very dirty. I have stayed at numerous Hyatt hotels over the years and this…
Great stay great rates. thank you.
住宿表示有確實遵守GBAC STAR (凱悅)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
根據凱悅規定，即使旅客拒絕打擾，住宿會每 24 小時至少進入客房一次。在登記旅客入住客房前，我們會盡可能事先通知相關規定。
僅接受 22.5 公斤以下的犬隻；可接受 2 隻體重加起來不超過 31.5 公斤的犬隻入住同一間客房。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
住宿確認有配合GBAC STAR (凱悅)，加強清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
The hotel as a whole is a nice place, clean, quiet and overall taken care of. When we entered, the person at the front desk said nothing to us. I then said we need to check in and he only said 'I need to see your id and card. After a minute or two he became a little more open about us being there. He became more friendly and welcoming the more we talked. I feel it was more lack of training than bad attitude. I had a problem with swipe card (key) which is usually not that big of a deal, only you have to have it to Park Your Car! So now you have to go around the block (or pull an illegal u-turn) to get the key card re-keyed so you can park. I go in (after pulling the u-turn) and wait for the person at the desk to get off the phone, meanwhile another person starts to walk by like I'm not even there, stops after three or four steps and asks if I need some help. I told him I couldn't park my car because my key didn't work and maybe I would just park in front, since that was where the managers parked but the paying guests have to park across the street and pay for the privilege to do so. He proceeded to ask if I had checked in already (I have keys in my hand), that the managers have so many things to do and are constantly coming and going (but too lazy to walk across the street) and that I don't understand things. I responded by reminding him that I was the customer and he was lousy with customer service! The staff is good, managers suck! NEVER staying here again!!!
Edwin, 2 晚旅行, 2021年04月05日
Great location. Clean rooms. Quiet. Efficient staff. Was there for work - my second time staying at this hotel - and when I return I'll go back.
3 晚商務旅行, 2021年03月24日
my wallet was stolen and they would not let me check in evwn though it was prepaid. addirionally i had 2 relatives call the front desk with thwir credit cards ....horrible experience
fred, 2 晚商務旅行, 2021年03月23日
The room, hotel and employees were great. The only complaint I have is the heat did not work. We froze all night.
Karen, 1 晚旅行, 2021年03月20日
The beds were so uncomfortable and hard. We both woke up with sore bodies. The walls are really thin, so you hear every little thing. They have parking on site which you pay for nightly. We had to park a good 100 yards away.
2 晚商務旅行, 2021年03月16日
The hotel was great, but have to dispute extra charges on my credit card.
1 晚家庭旅遊, 2021年03月05日
Nice, clean hotel. Comfortable bed. Recommend the hotel
1 晚家庭旅遊, 2021年03月02日
It was nice and clean
Marquita, 1 晚旅行, 2021年02月23日
Where do I begin? Front desk, you are the face of the hotel. So therefore whenever guest comes in you should greet them, be informative, and make sure your customer service is on point. Don’t ever assume someone has already stayed at your property. I shouldn’t have to ask questions that every hotel is supposed to give when completing a guest check in. Complaints? Yeah nothing got done until the follow day at 7:45am whenever I was finally fed up, kudos to whoever was working the desk at that time and swiftly handled the issue as the other should have. Parking? $15? Hyatt, you are OUT OF YOUR MIND! There was more people from Bricktown parking in the lot than the actual guest. $15 PER VEHICLE PER NIGHT! That is ridiculous. Location? Very convenient for Bricktown clubs. Cleanliness of the rooms? If we know better we should do better. I’m sadly disappointed with this property and I honestly would not recommend it.
Tamika, 1 晚好友同遊, 2021年02月20日
Service and room was great! Pool was not working so that was a huge bummer for my kids...that did not go over well. Because of this inconvenience though, we did get free parking. Unfortunately, the kids have said we don’t want to stay there again. They look so forward to the pool. Other than that, no complaints!
Kevin, 1 晚家庭旅遊, 2021年02月20日