Does Kensington and Chelsea Apartment offer free cancellation for a full refund?

Yes, Kensington and Chelsea Apartment does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Kensington and Chelsea Apartment?

Sorry, there's no onsite parking at Kensington and Chelsea Apartment.

What are the check-in and check-out times at Kensington and Chelsea Apartment?

Check-in start time: 3 PM; Check-in end time: 6 PM. Check-out time is 10 AM. Contactless check-in is available.

What's the area around Kensington and Chelsea Apartment like?

Kensington and Chelsea Apartment is a short 6-minute walk from Gloucester Road Underground Station and 5 minutes' walk from Kensington High Street.

Kensington and Chelsea Apartment, London: Hotel Reviews, Rooms & Prices

8/10 Very good

Sep 18, 2022

Communication on arrival and to get to the apartment needs to improve

Bernard, 1-night trip

4/10 Fair

Oct 26, 2022

El apartamento es más grande de lo que aparenta pero deberían mejorarlo. El colchón es inexistente, está totalmente hundido y te clavas los muelles. Las almohadas mejor ni mirarlas porque están totalmente amarillas. La limpieza es horrible, en la alfombra me encontré hasta cristales. Hay una ventana rota. El baño es pequeño pero está bien, solo tienen que arreglar el váter que estaba suelto. La nevera no funcionaba y nos la arreglaron el penúltimo día.

SILVIA, 4-night trip

8/10 Very good

Oct 11, 2021

Mary, 1-night trip

2/10 Poor

Oct 1, 2021

arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible.

Lyudmyla, 1-night trip

2/10 Poor

Sep 26, 2021

Worst experience don’t go, there is no check in person answering the phone , no towels , no clean sheets

1-night trip

2/10 Poor

Sep 23, 2021

Pathetic

Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner.

Austin, 2-night trip

2/10 Poor

Sep 18, 2021

Tony, 2-night trip

2/10 Poor

Jun 8, 2021

This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE!

2-night trip

8/10 Very good

Jun 6, 2021

Well situated apartment in Kensington

Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely.

Sharp floor bar in kitchen area needs serious attention.

Tiled step in shower room needs serious attention

Floor area in kitchen area - lethal floor bar that you could hurt your foot on.

David, 5-night trip

6/10 Good

Jun 6, 2021

The property had everything we needed for us, a family of four. Great location too.

3-night trip

2/10 Poor

Mar 19, 2021

AJ, 1-night trip

2/10 Poor

Dec 21, 2020

Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible.

2-night trip

4/10 Fair

Nov 16, 2020

I tried to call them on the number given for 3 day

details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp.

2-night trip

2/10 Poor

Nov 29, 2018

We arrived a little earlier than arranged, 2:40 instead of 3:00. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!!

Colin, 1-night trip

8/10 Very good

Nov 27, 2018

Better than the reviews give credit for.

We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host.

Neil, 2-night trip

2/10 Poor

Nov 20, 2018

beliggenhed, Meget dårlig oplevelse ved ankomsten, måtte ringe 19 gange inden vi kom i kontakt med en person, selvom vi havde aftalt hjemmefra hvornår vi var der.

3-night trip

10/10 Exceptional

Oct 16, 2018

Near to resto shops bus and train station

dennis, 1-night trip

4/10 Fair

Oct 14, 2018

Romain, 2-night trip

2/10 Poor

Oct 8, 2018

No volvemos

Aunque la persona que nos entregó las llaves intentó ayudarnos, no es un apartamento para 7 adultos, tal y como dijo el anuncio, porque faltaba una cama (solo había 3 camas dobles) Tuvimos que dormir 3 adultos en una cama. No hay calefacción. Solo nos dieron una llave para 7 personas. La caldera estaba en una de las habitaciones y olía a gas. El estado de la casa en general era bastante malo.

2-night trip

4/10 Fair

Oct 7, 2018

Our Europe Trip from Down Under.

The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan

Judith, 4-night trip

6/10 Good

Oct 6, 2018

Joseph H, 2-night trip

10/10 Exceptional

Sep 27, 2018

Would be book again

Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye.

rojyar, 1-night trip

8/10 Very good

Sep 16, 2018

Good location, very near to central London and outside congestion zone. Lovely rooms.

1-night trip

4/10 Fair

Sep 14, 2018

Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use.

Michael J, 1-night trip

2/10 Poor

Sep 7, 2018

Appalling!

Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. No 24/7 service

grada, 1-night trip

Kensington and Chelsea Apartment

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