I traveled here solo. When I arrived I noticed that this property is a standalone hotel with no enemities nearby.
The ONLY reason I booked this hotel because of its close proximity to the airport (8 minuets).
However, when I asked the receptionist for assistance to book a taxi to the airport, he quoted a charge that is 4 or five times the amount that legally should be charged for this fare. (Quoted: 500 baht).
On my request that he consults another taxi company, he stated that this is the ONLY one available.
After I expressed my dissatisfaction the manager materialised and “negotiated” the prise down for me (still not to the reasonable amount that should be charged!).
I felt that the receptionist of this hotel took adavanage of my situation, showed no compassion or willingness to assist.
I believe Hotels.com should not support this kind of behaviours that make costumers feel completely taken advantage of and ripped off.