4/10 一般般
2025 年 7 月 27 日
Disappointed based on past experience
We’ve stayed there before and really liked it. This time there were quite a few problems. There was something wrong with the heating in the pool area. The pool itself was freezing and the hot tub was uncomfortably hot. When we went to complain, the woman at the front desk said it was a known issue and we were able to go next door and use the pool. I feel like she should have told us that at check in. We heard another guest say the washer was broken. The person at the front desk told her to also go next door and use the washer there. There was also a back door that had been propped open even though the sign next to it asked guests to keep it closed for safety. It was back by the elevators so the person at the front desk wouldn’t have been able to monitor this. The person at the front desk though said they were propping it open on purpose.
Constance
Constance,1 晚家庭旅遊
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