The people meeting us was late then ended up calling us and we went in on our own. It was not clean. There was hair in the bed, bathroom and all the floors. Food was still on the carpet. It was booked for 4 people and there was no bedding for the pull out couch. I had to take the douvet off my bed do my kids could have a blanket. There was dust and webs in the corners. Looked like it had never been vacuumed, we didnt want to take our shoes off. The view from the window was building under construction. They didnt provide enough towels for the 4 of us. They offered me a full refund but only gave me part of the money back saying thats all they received so thats all i get. I dont reccomend this apartment if you want to enjoy your vacation. They also charge 40 euros for cleaning. Hope this helps save others from having these problems. I couldnt wait to get out of there.