This Hostel/Guesthouse is located very central in Hualien, with many shops and restaurants around. The staff is friendly and their English skills are sufficient. As there is no actual front desk in the hostel, I highly recommend to give them some information on how you can keep in touch with them (they will ask you e.g. for WhatsApp or e-mail adress). They were also ready to help, e.g. I asked them to order a taxi for me for the very early morning, as English is oftentimes not well understood.
I was in the Hello Kitty-Room, and what should I say - it's gorgious! The room was very clean, and they provided drinking water and tea. The whole guesthouse was quiet. However, the roads outside may be busy during daytime, resulting in some noise.
Note: Even though the name of the guesthouse says 'B&B', there is no food/breakfast included.