Our stay was disappointing, and this property is nowhere near a 4-star+ standard - at best, it’s a 3-star.
1. While the reception area and landscaping are nice, the hallways are shabby, dated, and poorly maintained, with paint marks on doors and even plants.
2. Staff lacked the warmth and hospitality expected in the Caribbean. Most seemed uninterested and unwilling to help.
3. The food was a major letdown—not at all what you’d expect from a 4-star+ resort.
4. Safety is a concern, with several dimly lit areas. The property is vast, and my wife sprained her ankle walking to our building, which ruined our trip.
Overall, this place doesn’t even compare to a 3-star European all-inclusive.
I regret booking our last night here - never again.