it was suppose to be a chill relaxing couple days at ps that’s why we avoided Friday-Sat shenanigans and booked a Sunday-Monday getaway to rest and relax. however not long after our check in we found out the hotel is having an event starting in the afternoon that lasted all evening/night and that involved outside guests, closure of bar/restaurant. Limited menu option and more unwanted surprises.
my husbands and I were really annoyed about the service, lack of communication from the hotel, and the whole unexpected event that took over the entire pool area.
so I voiced my concerned with the manger and he was very Apologetic and tried to make it up to us by comping our snack and drink tab. We appreciate his effort to regain our trust.
However I think it’s very annoying when a private events take over the amanitas area while guest is paying to stay. Specially with additionally charged resort fees!?
Food was disappointing!!
rooms were basic, not sure which DYI person designed it cause everything seemed on a budget and mismatched all over (rustic finish, mid century modern furniture , boho rug, industrial lighting , island wallpaper, your typical house flipping showers with lame marble tiles to Art Deco portion ceiling, romantic bed frame, retro fridge, I can keep going!! worst part was the windows and no elevator 2nd floors!
Best part of our stay was the bedding and a good night sleep!
I would haven’t given this hotel a 1 star if it wasn’t for Mgr Andrew!