Had the utter misfortune of booking a night at Le Dutch and we will never darken their doors again
Only after hitting the submit button did I notice the date did not match my original search. I immediately called customer service but they would only volunteer to contact the hotel to see if the hotel would “permit” the change …..guess what? They didn’t. If I’d tried to change after a day or even after 1 hr, sure, hold me accountable but when I’m calling you literally within 15 seconds to alert you there is a problem and I not only was looking for a different date but I was looking for TWO nights & not one.
Nope. They could note have cared less & I was now committed to staying for 1 night, 2 months earlier than I had searched for
And how awesome that I am a gold meme er on hotels.com. They were useless!
So if you’re looking for a hotel that offers decent customer service and would be is a repeat-worthy visit, this is not the place. I cannot believe your customer service is so strict that someone calling within seconds, to alert an error has been made, is given zero consideration or benefit of the doubt. So yeah, you got 1 night out of me. You could have had 2 and a repeat visitor. Never again……