05/12/25 Arrive at the hotel and greeted by two very rude reception staff. We prepaid for our parking ahead of our arrival so the first thing we enquired about was getting parked for the weekend. Immediately get told there is no parking, it’s full! After explaining we had prepaid we get told where the carpark is and that the gate might open. Carpark was probably half full and certainly not anywhere near full. Upon check in they had us down for just one room and not the two we booked. Had to argue and show our booking to prove we pre-booked two rooms. Because of this mistake on their part we were placed in what felt like emergency spare rooms on the ground floor. The door to one room didn’t work and the room could only be accessed via the other room, the same room with the in-operational door also the window could not be opened!!
Having not long fallen asleep, 01:30am Saturday morning the fire alarm is triggered! Hotel reception is now full of guests. Receptionist with a beard and tied back hair simply assumed someone was smoking in the room and without proper checks simply disabled the alarm!!! Didn’t even go upstairs to check!! No evacuation, no roll call of guests, nothing!! This “false” alarm caused my children such distress and they just could not get back to sleep, 03:00am we got to sleep. To top off our weekend i get an email from the parking company stating the cameras did not not detect us leaving the carpark and that i had over stayed past my 11:00am departure.