At Novotel Samator Surabaya Timur, you'll be within a 10-minute drive of Tunjungan Plaza. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool, and a fitness center.
Languages
English, Indonesian
At a glance
Hotel size
261 rooms
Arranged over 21 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Late check-in subject to availability
Minimum check-in age: 17
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle from 6:00 AM to 10:00 PM*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10 AM
2 bars/lounges
Restaurant
24-hour room service
Traveling with children
Children's pool
Grocery/convenience store
Working away
10 meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bicycle rentals
Facilities
1 building/tower
Built in 2017
ATM/banking
Safe-deposit box at front desk
Fireplace in lobby
Communal living room
Fitness center
An outdoor pool
Arcade/game room
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
100% renewable energy
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Lockers available
Reception hall
Dock
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs available on site
Room amenities
Be entertained
42-inch TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
FOOD EXCHANGE - Onsite restaurant.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 145200 per person
Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way, maximum occupancy 3)
Children & extra beds
Airport shuttle service for children costs IDR 250000 (one-way)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya
Frequently asked questions
Does Novotel Samator Surabaya Timur offer free cancellation for a full refund?
Yes, Novotel Samator Surabaya Timur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Samator Surabaya Timur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Samator Surabaya Timur?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Novotel Samator Surabaya Timur?
Yes, there's free self parking.
Is airport shuttle service offered by Novotel Samator Surabaya Timur?
Yes, an airport shuttle is available from 6:00 AM to 10:00 PM. The charge is IDR 250000 per vehicle one-way.
What are the check-in and check-out times at Novotel Samator Surabaya Timur?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Novotel Samator Surabaya Timur and nearby?
Novotel Samator Surabaya Timur has 2 bars and an outdoor pool, as well as a fitness center and an arcade.
Are there restaurants at or near Novotel Samator Surabaya Timur?
Yes, there's an onsite restaurant, FOOD EXCHANGE.
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Oct 25, 2024
Great long term stay
Top notch
Marjolein
Marjolein, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 29, 2024
The staffs, the services, the rooms and everything else absolutely wonderful👍
Thank you Novotel Samator!
JOYCE
JOYCE, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
Very nice hotel with reasonable price 😊
Titawaty
Titawaty, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 27, 2024
I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
Rojarani
Rojarani, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 17, 2024
By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star:
1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good.
2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist
3. Water was luke warm and no pressure. So shower was not great.
3.
Rojarani
Rojarani, 1-night family trip
Verified Expedia guest review
8/10 Very Good
May 26, 2024
Stevan
Stevan, 2-night trip
Verified Expedia guest review
8/10 Very Good
May 26, 2024
Breakfast is good but parking route is not comfortable
Stevan
Stevan, 3-night trip with friends
Verified Expedia guest review
8/10 Very Good
Apr 26, 2024
Over all nice
Loufranco
Loufranco, 4-night trip
Verified Expedia guest review
8/10 Very Good
Apr 22, 2024
RYAN
RYAN, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 8, 2024
Excellent
Eugene
Eugene, 2-night family trip
Verified Expedia guest review
2/10 Poor
Dec 17, 2023
suhail
suhail, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 5, 2023
Chin Huat
Chin Huat, 1-night trip
Verified Hotels.com guest review
6/10 Good
Sep 2, 2023
Chin Huat
Chin Huat, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 14, 2023
Adeleen
Adeleen, 2-night trip
Verified Expedia guest review
4/10 Fair
Jun 20, 2023
adi
adi, 9-night trip
Verified Expedia guest review
6/10 Good
May 17, 2023
the breakfast buffet was limited, catering for the locals only
Ronnie
Ronnie, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 26, 2022
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Surya
Surya, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 3, 2021
Great Hotel - Clean and spacious
Verified traveler
1-night family trip
Verified Hotels.com guest review
6/10 Good
Nov 2, 2020
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations.
When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found.
There was a large
Marc
Marc, 3-night trip
Verified Hotels.com guest review
6/10 Good
Feb 17, 2020
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Teri
Teri, 5-night trip
Verified Expedia guest review
8/10 Very Good
Feb 15, 2020
New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere.
Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service
Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Theresia
Theresia, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 14, 2019
BoonHeng
BoonHeng, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 12, 2019
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Nov 18, 2019
The environment is quiet, clean and safe.
Good for business meeting and family vacation.
Verified traveler
2-night business trip
Verified Expedia guest review
10/10 Exceptional
Oct 10, 2019
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name