Pros: Most of the staff are genuinely wanting to see you have a nice and relaxing holiday. The bathroom amenities are nice, breakfast is delicious and plentiful and the menu is otherwise well priced.
Cons: The main swimming pool was out of order upon our arrival. After speaking to other guests I established that it had been that way for a couple of days. The filters and pumps weren't working which meant that the pool turned green. When I spoke to the hotel front desk staff about this, firstly she wasn't actually aware of the problem and secondly apologised politely, said it should be fixed the next afternoon, but did not offer any compensation. When she said we could instead swim in our private pool, I said we couldn't do this either as our private pool pump and filters also weren't working (we had no power at all in our room - which was then fixed). Once the pumps and filters were fixed on the main pool, you could see that it was still not safe to swim in so we didn't get to go in it at all (main selling point for this place is the pool!)
NYE dinner was overpriced for what was provided. There was heaps of mosquitoes and the resort did not provide any insect repellants or incense / citronella coils to deter them (there is currently a Japanese Encephalitis outbreak in Bali and other resorts provide coils to burn & repellant spray!) Someone had clearly tried to light up the oil diffuser sticks in our room & the room isn't sealed! There are large gaps in the ceiling.