沙漠小島渡假村 - VRI 渡假村

My stay there was wonderful. From check in to check out. Hot water heater went out , made the call they came right up. Will try and stay there every time I got to palms springs

PROS: big and well kept room, balcony with BBQ grill, assigned parking spot, nice pool, steam shower CONS: racket court UNAVAILABLE, spas UNAVAILABLE, in-person check in only BEFORE 10PM On the 2nd day a maintenance guy came unannounced to our room to change the door lock and told me that I have to go to the front desk to get a new card key. No thanks, I told them to come back after our check out tomorrow. My wife then called the front desk and asked for the manager and this manager proceeded to tell her that “sometimes the business has to come first”. Huh?? WE are the business, and any maintenance work should be scheduled when the room is vacant. She said that the guys are only here today and they will be back soon "whether you like it or not". My wife asked her if she is serious and she bluntly said “yes”… She said “everybody else is OK with it so we thought you are fine, too.” And this “manager” hung up the phone. To say that we were upset is an understatement. But then they never came back to change the lock. So what was this then? 1) They made a mistake of not telling us of the scheduled maintenance work, 2) The front desk person as well as the “manager” were pretty rude to my wife on the phone, 3) They said that the lock replacement must be done that day but in the end it didn’t happen. What do we think of all this? Normal hotel staffs of ANY levels would NOT treat their guests this way. Maybe that's how timeshare company treats their guests. Very disappointed.

Very nice place. Clean roomy and comfortable. Highly recommended.

It so beautiful here i loved it.

Jackie at the front desk was very friendly and helpful.

I loved Everything about our stay there.. We had guests and compliments all around.. What improvements i see is Adding a Standing Basketball Goal that could be pulled out onto the Tennis Courts.. Also add more Ice Machines..

Arrived at 10am to see what time we would be able to check in. The lady at the counter was talking for about 10 minutes to another worker in back befor acknowledging us. She greeted us with Yes. After asking she said i am nit rushing a room and early check in are a thng of the past. Rude tome and unapologetic. Then she said Oh tou boome on hotels.com room for sure nit ready until 4pm. She never asked us our name nor did i ask to rush a room. Just eanted an approx time. Started my trip on sour note. Came back after 4pm a man checked us in said room was ready a while ago why did we not check. Said that lady over waz rude and told us no. She had no apologies and said i thought you were joking. Checked in nice condo. Went to shower that nigjt No hot water. Was told to shower in unit 27. In the morning g asked if hot water would be fixed she said didnt you move to 27. I said not man gabe us key to 27 gave it back to him when done. She said oh. No apologies and said will send engineering. 2 hours not water while fixing with new wAter heater. Done.....no follow up call to see if working. Adked for manager she said nit there on vacAtion. Nice plave bad service from desk lady.

Hotel was clean and comfortable and conveniently located

Loved everything about it. Room is great and the property feels like a little piece of paradise! Just wish check out wasn’t so early though

Very nice spacious rooms. We walked to our restaurant and to a shopping center. If the weather had been nicer we would have enjoyed the pools.