This is a bad experience. It never happened to a hot spring hotel that can be treated like this.
When I saw the room map on Expedia, I booked a room with two beds on，But when I picked it up, The gave me a tatami room instead I booked. Fortunately, I already had a capture a picture what I booked. So I ask for change, they say NO. They said this is wrong pic, I actually booked tatami room.