Hotel agreed in person at reception to cancel 3 nights, (even that ccl policy says no) after check in date they charged me and said hotel manager do not accept, how to understand it if reception Mr. Fabio agreed to cancel without charges?
Be aware of this hotel!
Aldin
Aldin,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
ARNAUD
ARNAUD,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
michael
michael,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Der pool war leider nur 70 cm tief schade
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
The location is perfect, the size of my room was amazing, the hotel staff was very polite, anything you need, the hotel staff is ready to help you. Breakfast is delicious. The people who work in the restaurant at breakfast time are pleasant and make you feel at home. I love the hotel and I will go back.
Sylvana
Sylvana,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
MARIA FERNANDA
MARIA FERNANDA,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Erika
Erika,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Todo muy bien gracias
Luis Fernando
Luis Fernando,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Luiz Gustavo
Luiz Gustavo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Melhor localização
Hotel com localização maravilhosa! café da manhã, limpeza, quarto, cama ótimos! Os funcionários todos sem exceção um destaque a parte. Super recomendo e voltaria com toda certeza
ELIDIANE
ELIDIANE,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Amazing and friendly staff. The room was so spacious and clean! They even helped us get reservations for dinner! The rooftop was such a cute vibe with city views. I would highly recommend!
Carina
Carina,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
I cannot begin to tell you how much I loved this hotel!! Upon booking, they reached out to me with helpful information and offered transportation from the airport, the pick up went smoothly and was super convenient after a long flight. Staff was incredibly friendly and they truly went above and beyond with their attention to detail. Breakfast was AMAZING, the array of fruits and variety of food items was delicious. Room was spacious and clean, we had a wonderful view of the plaza outside. Bed was comfortable too. They had me at the rooftop poolside bar, the drinks were top notch and food options were great. It was the kind of vibe that made me want to stay there all day even with all the restaurant and bar options outside. Once again, I will mention how great the staff was - they really made my stay so enjoyable and I cannot wait to go back. Would one thousand percent recommend this hotel to anyone visiting Cartagena.
Ana
Ana,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Our experience was phenomenal at this hotel. The staff was incredibly nice & attentive; their attention to detail was the best! I was part of a group of 10 people celebrating my husband’s milestone birthday & they made sure we had anything we needed at all times. Our Hagia Sophia suite was incredibly clean and being next door to the pool and bar area was so convenient. I would absolutely recommend this hotel to anyone. What a great time here!
Hadit
Hadit,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Sophia hotel maravilhoso
Excelentes instalações, funcionários extremamente atenciosos e amáveis. A limpeza é excelente bem como o café da manhã.
A localização é privilegiada, estando próximo de tudo.
Parabéns pelo excelente serviço!
Almir
Almir,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Great location.delicious food.room is so clean and smell good. Bed is so comfortable.room is big and enough space . Staff are so friendly and helpful. We definitely stay here again for next time.
Fernando
Fernando,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 21 日
This property is beautiful, the staff helpful and courteous. My only complaint is that we booked the 4th floor room with terrace, which had only 2 chairs on it and no awning for shade, rendering it mostly useless. It does not look at all like the pictures on the site or Expedia's site. Other than that we would definitely stay here again. The pool area/rooftop bar is fantastic.
Lori
Lori,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Rajiv
Rajiv,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Lauren
Lauren,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Great location, comfortable room, nice rooftop area.
Daniel
Daniel,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 29 日
ALEXANDRE M
ALEXANDRE M,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
A beautiful hotel in a wonderful location! The staff is incredibly friendly and always happy to help.
Randal
Randal,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
Our stay at the Sophia Hotel was amazing; the hotel itself is beautiful inside, but you can't top the view from the rooftop. Everyone at Sophia Hotel is very kind and welcoming. The staff made us feel special with joyful greetings every day, arranging taxis for us, and remembering our coffee orders and room number. The cooks are also incredible - the food at every meal was always fresh and delicious, and the complimentary breakfast is outstanding. This is the best hotel when staying in Cartagena, a luxury experience while still making you feel at home!