The hotel was thoughtfully conceived and designed. The members of staff are warm and helpful and try their best. The rooms are spacious and comfortable. The management however is clearly not doing a good job to maintain the hotel. The bathtub was heavily spotted with mould on the waterproof grouting. The clear plastic shower mat was so completely caked in mould we had to throw it in the bin. The bathroom amenities come in plastic bottles so hard that it is impossible to squeeze anything out of them. The wifi connection was possibly the worst we have ever experienced in our many trips to Indonesia. There was a cockroach in the room. We requested three times to have the leak in the toilet bowl fixed (caused by a faulty ballcock), to no avail. There are barely any diners in the restaurant, so we were not surprised the satay accompanying our nasi goreng was still frozen inside. There was also only one music CD (of nostalgic Dutch colonial era music) that looped over and over again the entire day, so if you spend more than a night, it becomes maddening.